maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category
Customer Success Group
JOB DETAILS
ROLE:
Customer Success Guide
LOCATION:
Dublin Our #GoodIntention is that you feel supported to be your true
self in our team, bringing your way of inspiring customers into
everything you do, learning and growing together to help us help even
more people love what they do too! As a Customer Success Guide you are
passionate about helping customers adopt Salesforce products and
realize their full potential and business value.
_YOU WILL_ engage with Salesforce customers across multiple industry
segments, delivering success programs and offering expert guidance.
_YOU WILL_ partner with other Salesforce teams, Portfolio Leaders,
Success Managers and Sales to understand the accounts and how best to
help your customers. Success Guides play a crucial role in providing
the right recommendations at the right time in the customer lifecycle,
enabling customers to achieve real business value. The ideal Success
Guide is organised, agile, emotionally intelligent and passionate
about Customer Success.
You really enjoy presenting and engaging an audience virtually.
_YOU ARE_ naturally curious about technology with a flair for
understanding customers? pain points and business challenges. Using
your expert knowledge and communication skills you deliver value based
outcomes for our customers. Your best day at work is when you have
really helped someone now love Salesforce as much as you do! We are
recruiting Success Guides in the following areas:
Sales Cloud Language requirements:
Fluent in German AND English As a Sales Cloud Success Guide you would
ideally have experience implementing or administering a Sales or CRM
platform and associated functionality within a business environment.
_YOU ARE_ able to match business goals to Salesforce solutions and
into measurable outcomes. You can design and present information in an
efficient and meaningful way to technical and business contacts alike.
You understand how sales teams? performance is measured and can
optimize a complete sales process, to ensure the greatest visibility
and chance of closure. Service Cloud Language requirements:
Fluent in German AND English As a Service Cloud Success Guide you
would ideally have experience implementing or administering a Service
or CRM platform and associated functionalities and capabilities.
_YOU HAVE_ a deep understanding of the customer service industry and
can provide expertise and guidance on customer service best practices.
You can interpret individual use cases and present solutions of both a
technical and business nature to clients.
_YOU ARE_ comfortable conducting research and deep diving on product
features to determine the best solutions for clients. Platform
Language requirements:
Fluent in German AND English Salesforce Platform is an enterprise
platform-as-a-service (PaaS) solution that allows admins and
developers to build and deploy cloud applications. The Core
functionality provides tools and services to automate business
processes, integrate with external applications and provide a
responsive layout to users. The Platform success guide covers a wide
range of topics including UI Page Design, Automation, Integration,
Project Management, Data Quality, and Security.
Marketing Cloud Language requirements:
Fluent in German AND English As a Marketing Cloud Success Guide, you
would ideally have an understanding of marketing landscape: email
marketing, paid advertising and marketing automation platforms in
order to be able to relate to an audience of marketing managers and
sales professionals. Previous experience using marketing automation
software is an advantage. Pardot Language requirements:
Fluent in German AND English As a Pardot Success Guide you will be
sharing best practices with marketing and sales professionals to help
attract and qualify great leads and drive campaign return on
investment. Pardot is our leading edge B2B Marketing Automation
software. We help marketing managers automate campaigns that qualify
top quality leads straight into their Sales Cloud instance, aligning
Sales and Marketing as all businesses want to do!
Ideally you will already be working in the marketing industry and be
familiar with Pardot or other marketing automation software. We can
enable you on Pardot on your learning path if you don?t know it.
Experience and knowledge in Sales Cloud is an added bonus as Pardot
and Sales Cloud work together. If you love learning software and
teaching fellow marketeers, we would love to hear from you!
_RESPONSIBILITIES_ Help mitigate attrition, increase customer adoption
and engagement, and improve overall business value. Deliver virtual
expert engagements to educate and empower our customers to achieve
business value through the Salesforce Platform. Share your product and
industry expertise and best practices to help customers. Explain and
deliver the value of our products in association with the core
Salesforce suite and how this value drives customer decisions.
Offer tailored advice and insights to customers to help them maximize
ROI and make them aware of the added value of other Salesforce
products. Share customer stories and use cases, showcasing the value
and impact of Success Engagements. Uncover customer challenges,
identify risks to adoption and provide a tailored plan of action.
Actively participate in the Global Success Hub community to provide
customer feedback and influence program innovation.
Partner closely with internal cross-functional team members to help
understand the account and research solutions to solve customers
business needs and challenges. Engage in open dialogue with customers
regarding ways to improve and expand user engagement, and to solicit
feedback in order to improve our product and service offerings.
Continue to evolve technology and domain expertise through
certifications and continuous learning.
In time, become a mentor to share knowledge and train others. Required
_QUALIFICATIONS_ & Skills Advanced language skills in required
language specified above. Relevant 3rd level degree or equivalent
qualification. 2 to 3 years of relevant work experience helping
customers to achieve business value through technology.
_ABLE TO_ work independently as a self-starter, manage time and
prioritise activities while performing effectively under pressure.
Proven ability to deliver success leading customer-facing
presentations and engagements with strong communication and
presentation skills.
_ABLE TO_ apply customer success concepts, practices and procedures to
help drive customer success. Desired
_QUALIFICATIONS_ & Skills Additional languages at professional
business level. Hands on experience with a CRM platform suite and
associated applications (Salesforce preferred). A good understanding
of project management methodologies, business analysis, change
management, user adoption, release management, and governance.
Leadership Qualities COMPOSURE:
Strong customer-facing communication and interpersonal skills with the
ability to support complex engagements EXPERTISE:
Working knowledge of industry best practices and implementation
experience of the salesforce product suite LEARNER:
Has a passion for continued education in new technologies and complex
business and technical concepts PASSION:
Passionate about Customer Success and is a great listener OHANA:
Embodies Aloha culture and a team player that everyone enjoys working
with and has a generous heart TRUST:
_ABILITY TO_ earn the trust of the customer and lives the company?s
core values Benefits & perks:
We have a public-facing website ?that explains our various benefits,
including wellbeing reimbursement, generous parental leave, adoption
assistance, fertility benefits, and more. Visit for the full
breakdown! About Salesforce Salesforce, the Customer Success Platform
and world&#**Apply on the website**;s #1 CRM, empowers companies to
connect with their customers in a whole new way. The company was
founded on three disruptive ideas: a new technology model in cloud
computing, a pay-as-you-go business model, and a new integrated
corporate philanthropy model.
These founding principles have taken our company to great heights,
including being named one of Forbes?s ?World?s Most Innovative
Company? five years in a row and one of Fortune?s ?**Apply on
the website** Best Companies to Work For? eight years in a row. We
are the fastest growing of the top **Apply on the website** enterprise
software companies, and this level of growth equals incredible
opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our
employees, customers, partners and communities, we are working to
improve the state of the world.
* LI-Y Accommodations If you require assistance due to a disability
applying for open positions please submit a request via this
Accommodations Request Form. Posting Statement At Salesforce we
believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such
as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party agency
or company that does not have a signed agreement with Salesforce.com
or Salesforce.org. Salesforce welcomes all. To get the best candidate experience, please consider applying for a
maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts. Job Category
Customer Success Group
JOB DETAILS
ROLE:
Customer Success Guide
LOCATION:
Dublin Our #GoodIntention is that you feel supported to be your true
self in our team, bringing your way of inspiring customers into
everything you do, learning and growing together to help us help even
more people love what they do too! As a Customer Success Guide you are
passionate about helping customers adopt Salesforce products and
realize their full potential and business value.
_YOU WILL_ engage with Salesforce customers across multiple industry
segments, delivering success programs and offering expert guidance.
_YOU WILL_ partner with other Salesforce teams, Portfolio Leaders,
Success Managers and Sales to understand the accounts and how best to
help your customers. Success Guides play a crucial role in providing
the right recommendations at the right time in the customer lifecycle,
enabling customers to achieve real business value. The ideal Success
Guide is organised, agile, emotionally intelligent and passionate
about Customer Success.
You really enjoy presenting and engaging an audience virtually.
_YOU ARE_ naturally curious about technology with a flair for
understanding customers? pain points and business challenges. Using
your expert knowledge and communication skills you deliver value based
outcomes for our customers. Your best day at work is when you have
really helped someone now love Salesforce as much as you do! We are
recruiting Success Guides in the following areas:
Sales Cloud Language requirements:
Fluent in German AND English As a Sales Cloud Success Guide you would
ideally have experience implementing or administering a Sales or CRM
platform and associated functionality within a business environment.
_YOU ARE_ able to match business goals to Salesforce solutions and
into measurable outcomes. You can design and present information in an
efficient and meaningful way to technical and business contacts alike.
You understand how sales teams? performance is measured and can
optimize a complete sales process, to ensure the greatest visibility
and chance of closure. Service Cloud Language requirements:
Fluent in German AND English As a Service Cloud Success Guide you
would ideally have experience implementing or administering a Service
or CRM platform and associated functionalities and capabilities.
_YOU HAVE_ a deep understanding of the customer service industry and
can provide expertise and guidance on customer service best practices.
You can interpret individual use cases and present solutions of both a
technical and business nature to clients.
_YOU ARE_ comfortable conducting research and deep diving on product
features to determine the best solutions for clients. Platform
Language requirements:
Fluent in German AND English Salesforce Platform is an enterprise
platform-as-a-service (PaaS) solution that allows admins and
developers to build and deploy cloud applications. The Core
functionality provides tools and services to automate business
processes, integrate with external applications and provide a
responsive layout to users. The Platform success guide covers a wide
range of topics including UI Page Design, Automation, Integration,
Project Management, Data Quality, and Security.
Marketing Cloud Language requirements:
Fluent in German AND English As a Marketing Cloud Success Guide, you
would ideally have an understanding of marketing landscape: email
marketing, paid advertising and marketing automation platforms in
order to be able to relate to an audience of marketing managers and
sales professionals. Previous experience using marketing automation
software is an advantage. Pardot Language requirements:
Fluent in German AND English As a Pardot Success Guide you will be
sharing best practices with marketing and sales professionals to help
attract and qualify great leads and drive campaign return on
investment. Pardot is our leading edge B2B Marketing Automation
software. We help marketing managers automate campaigns that qualify
top quality leads straight into their Sales Cloud instance, aligning
Sales and Marketing as all businesses want to do!
Ideally you will already be working in the marketing industry and be
familiar with Pardot or other marketing automation software. We can
enable you on Pardot on your learning path if you don?t know it.
Experience and knowledge in Sales Cloud is an added bonus as Pardot
and Sales Cloud work together. If you love learning software and
teaching fellow marketeers, we would love to hear from you!
_RESPONSIBILITIES_ Help mitigate attrition, increase customer adoption
and engagement, and improve overall business value. Deliver virtual
expert engagements to educate and empower our customers to achieve
business value through the Salesforce Platform. Share your product and
industry expertise and best practices to help customers. Explain and
deliver the value of our products in association with the core
Salesforce suite and how this value drives customer decisions.
Offer tailored advice and insights to customers to help them maximize
ROI and make them aware of the added value of other Salesforce
products. Share customer stories and use cases, showcasing the value
and impact of Success Engagements. Uncover customer challenges,
identify risks to adoption and provide a tailored plan of action.
Actively participate in the Global Success Hub community to provide
customer feedback and influence program innovation.
Partner closely with internal cross-functional team members to help
understand the account and research solutions to solve customers
business needs and challenges. Engage in open dialogue with customers
regarding ways to improve and expand user engagement, and to solicit
feedback in order to improve our product and service offerings.
Continue to evolve technology and domain expertise through
certifications and continuous learning.
In time, become a mentor to share knowledge and train others. Required
_QUALIFICATIONS_ & Skills Advanced language skills in required
language specified above. Relevant 3rd level degree or equivalent
qualification. 2 to 3 years of relevant work experience helping
customers to achieve business value through technology.
_ABLE TO_ work independently as a self-starter, manage time and
prioritise activities while performing effectively under pressure.
Proven ability to deliver success leading customer-facing
presentations and engagements with strong communication and
presentation skills.
_ABLE TO_ apply customer success concepts, practices and procedures to
help drive customer success. Desired
_QUALIFICATIONS_ & Skills Additional languages at professional
business level. Hands on experience with a CRM platform suite and
associated applications (Salesforce preferred). A good understanding
of project management methodologies, business analysis, change
management, user adoption, release management, and governance.
Leadership Qualities COMPOSURE:
Strong customer-facing communication and interpersonal skills with the
ability to support complex engagements EXPERTISE:
Working knowledge of industry best practices and implementation
experience of the salesforce product suite LEARNER:
Has a passion for continued education in new technologies and complex
business and technical concepts PASSION:
Passionate about Customer Success and is a great listener OHANA:
Embodies Aloha culture and a team player that everyone enjoys working
with and has a generous heart TRUST:
_ABILITY TO_ earn the trust of the customer and lives the company?s
core values Benefits & perks:
We have a public-facing website ?that explains our various benefits,
including wellbeing reimbursement, generous parental leave, adoption
assistance, fertility benefits, and more. Visit for the full
breakdown! About Salesforce Salesforce, the Customer Success Platform
and world&#**Apply on the website**;s #1 CRM, empowers companies to
connect with their customers in a whole new way. The company was
founded on three disruptive ideas: a new technology model in cloud
computing, a pay-as-you-go business model, and a new integrated
corporate philanthropy model.
These founding principles have taken our company to great heights,
including being named one of Forbes?s ?World?s Most Innovative
Company? five years in a row and one of Fortune?s ?**Apply on
the website** Best Companies to Work For? eight years in a row. We
are the fastest growing of the top **Apply on the website** enterprise
software companies, and this level of growth equals incredible
opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our
employees, customers, partners and communities, we are working to
improve the state of the world.
* LI-Y Accommodations If you require assistance due to a disability
applying for open positions please submit a request via this
Accommodations Request Form. Posting Statement At Salesforce we
believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our
communities and workplaces. We are committed to creating a workforce
that reflects society through inclusive programs and initiatives such
as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and
Affirmative Action Employers. Qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender perception or identity, national
origin, age, marital status, protected veteran status, or disability
status. Salesforce.com and Salesforce.org do not accept unsolicited
headhunter and agency resumes.
Salesforce.com and Salesforce.org will not pay any third-party agency
or company that does not have a signed agreement with Salesforce.com
or Salesforce.org. Salesforce welcomes all.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
